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FIND your perfect trip!
FIND your
perfect trip!
Cycling days

Frequently Asked Question

Have a look here below and if you still have questions contact us!

1. How do I book a holiday?

Booking your holiday is quick and easy thanks to our online booking page. Navigate to the holiday of your choice and click on “Book this holiday”. On the online booking page read the detailed cost overview carefully. Fill out the form. At the end of the booking form you can type your queries and additional requests. We will contact you if necessary.

2. Is it possible to book extra nights?

It is possible to book extra nights for all holidays with a daily starting date. 

3. Is it possible to pass on my dietary needs to the hotels I will be staying at?

Yes, you can fill in your dietary needs in the online booking form under “Preferences”. The hotel chefs will take your requests into account as much as possible. It’s always good to remind the reception of your dietary needs when you check in at the hotel. 

4. Can Italian Bike Tours book my flight or train journey to Italy for me?

No, unfortunately we do not book flights or train journeys. You must make your own arrangements for your outward and homeward journeys. If you have particular requests contact us!

5. How can I see whether the self-guided holiday of my choice is still available? 

You can’t. As soon as we receive your booking request we will contact the hotels to find out if they have room for you on the required dates. If they can accommodate you, we will send you a travel agreement per e-mail within three working days. If the hotels are unable to accommodate you on the required dates, we will contact you to confer on an alternative solution.  

6. Can I change the starting point of the holiday of my choice?

That depends. If you are renting bikes through us, you must pick them up at the hotel we have specified so you cannot choose to start your holiday in another town or hotel. If you are bringing your own bike you can start your round tour wherever you like, as long as the hotel has been booked through us. If you plan to leave your car at an alternative hotel of your choice for the duration of your holiday, you’d be well-advised to find out about parking costs beforehand.

7. When and how will I receive the travel agreement and how can I pay?

As soon as you ask for availability, we will send you a deposit request (30% of the total price of your holiday) to start working on your trip and ask availability to the hotels. Once all the hotels have confirmed, we will send you a travel agreement to sign to confirm your trip. In case you want to cancel the trip (provided that cancellation terms allow it) or we are not able to confirm the trip, we will give you your deposit back. The remaining sum is due no later than four weeks before the starting date of your holiday.

Our bank details - Italian Bike Tours is a brand of SloWays srl. 

 

Via Castello, 8 – 13883 - Roppolo - Biella

BANCA POPOLARE DI SONDRIO

IBAN: IT11 S 05696 01619 000004259X00

BIC/SWIFT: POSOIT22

 

 

1. What kind of hotels will I be staying at?

 We generally use 3* hotels, b&b and agriturismo – some of them may be 2* or 4*, depending on local availability. All accommodation has en suite bathroom. The hotels have been chosen based on the quality of reception, position, local character, and owners -we tend to prefer family-owned hotels with a personal character.

2. Does Italian Bike Tours offer guided group tours? 

No, we only offer self-guided holidays. 

3. May I book my own hotels?

No, we can only provide luggage transfer and cycle routes if the hotels have been booked through us.

4. What type of bikes can I rent through Italian Bike Tours?

Our standard bikes are 24-gear hybrids. We also offer e-bikes, racing bikes and children’s bikes.

5. What is included in the rental sum of a bicycle? 

Our hybrid bikes and e-bikes are equipped with water resistant pannier bags. Racing bikes and children’s bikes are not. Hybrid bikes also have a handlebar bag. E-bikes don’t have room for a handlebar bag because of the e-bike screen. All our rental bikes come with a pump, chain lock and puncture kit.

6. I have already booked hotels by myself. Can I hire bikes from you?

No, we only offer rental bikes if accommodation is booked through us. 

7. Is a bike helmet compulsory in Italy?

No. However, we would advise you to make sure your children wear a bicycle helmet. We would also advise a bicycle helmet to people cycling on a racing bike. Please let us know on the booking form if you would like to hire a bike helmet. The price for a helmet is €10,- per person. 

8. What kind of routes can I expect on Italian Bike Tours?

The kind of route depends on the trip you choose: the trip grading is indicated for each tour and refers to a specific chart. You will have detailed documentation and a customized APP that you can also use without internet - you will just have to download the maps on your device before leaving in the morning. Our itineraries usually follow quiet asphalted and easy gravel roads. 

1. When will I receive my Route Pack?

You will receive the first part of your documentation via email, approx. one month prior your departure day. The rest will wait for you in your first hotel.

All the documentation will also be sent to you via email: you can also request not to have a printed paper version at the hotel.

2. What are the traffic regulations?

This information can be found in your travel documents, which you receive on arrival.

3. When will I receive my rental bike?

When you check into your first hotel, you will be given the keys of your bike. The saddle height will have been adjusted to the body height you gave to us earlier. 

4. What is the weather forecast for Italy?

 On www.accuweather.com you can find historical averages.

5. What if it rains?

One of the few things that we can’t control is the weather. Do not let the rain spoil your holiday: if you are appropriately equipped, even walking or riding under the rain can be fun. A good rain-proof jacket, an umbrella, a poncho… there are several solutions to face a bad weather day; we suggest that you always bring a rain-proof jacket with you even in the sunniest day, especially in spring and autumn.

In case of thunderstorms or weather alerts, do not put yourself in danger and call us: we will help you find the best solution to reach your next accommodation. We can also suggest an alternative way to spend the day, to make the most out of the situation.

6. What time will my luggage be picked up / dropped off at the hotel?

We ask to leave your bag, complete with a name tag, at the reception by 9am: our driver will pick it up and take to the next accommodation by 4pm.

We suggest that you always bring a small backpack with what you will need for the day and a change of clothes, so that you can get changed in case you get to the hotel before your bag.

7. How can I contact Italian Bike Tours during my cycling trip?

During office hours you can call us on +39 055 234 5334. Outside office hours you can call us on our emergency telephone number which you will find in your Route Pack. We don’t read e-mails during the weekend so please don’t hesitate to phone us on our emergency number to reach us. We will be glad to help you!

9. How much is the penalty if I cancel my booking?

Costs for cancellation depend on when you cancel (how many days before the starting date of the holiday). To read our cancellation policy, check the dedicated section of our website. 

Touroperating

S-Cape Countryside Travels srl
Via dei Giraldi 8R
50122 Firenze FI
VAT No. 05227330486

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