1. When will I receive my Route Pack?
You will receive the first part of your documentation via email, approx. one month prior your departure day. The rest will wait for you in your first hotel.
All the documentation will also be sent to you via email: you can also request not to have a printed paper version at the hotel.
2. What are the traffic regulations?
This information can be found in your travel documents, which you receive on arrival.
3. When will I receive my rental bike?
When you check into your first hotel, you will be given the keys of your bike. The saddle height will have been adjusted to the body height you gave to us earlier.
4. What is the weather forecast for Italy?
On www.accuweather.com you can find historical averages.
5. What if it rains?
One of the few things that we can’t control is the weather. Do not let the rain spoil your holiday: if you are appropriately equipped, even walking or riding under the rain can be fun. A good rain-proof jacket, an umbrella, a poncho… there are several solutions to face a bad weather day; we suggest that you always bring a rain-proof jacket with you even in the sunniest day, especially in spring and autumn.
In case of thunderstorms or weather alerts, do not put yourself in danger and call us: we will help you find the best solution to reach your next accommodation. We can also suggest an alternative way to spend the day, to make the most out of the situation.
6. What time will my luggage be picked up / dropped off at the hotel?
We ask to leave your bag, complete with a name tag, at the reception by 9am: our driver will pick it up and take to the next accommodation by 4pm.
We suggest that you always bring a small backpack with what you will need for the day and a change of clothes, so that you can get changed in case you get to the hotel before your bag.
7. How can I contact Italian Bike Tours during my cycling trip?
During office hours you can call us on +39 055 234 5334. Outside office hours you can call us on our emergency telephone number which you will find in your Route Pack. We don’t read e-mails during the weekend so please don’t hesitate to phone us on our emergency number to reach us. We will be glad to help you!
9. How much is the penalty if I cancel my booking?
Costs for cancellation depend on when you cancel (how many days before the starting date of the holiday). To read our cancellation policy, check the dedicated section of our website.